Fix sign-in and password problems

Most sign-in problems have a quick fix: use the same sign-in method you signed up with, or get a new reset link.

Sign in the way you signed up

On the sign-in page:

• If you created your account with Google, select Continue with Google.
• If you created it with an email and a password, type them under Email and Password, then select Sign in.

Sign in with two-factor sign-in (2FA)

If you turned on 2FA, you also need your authenticator app or a passkey. See Turn on two-factor sign-in (2FA).

Reset your password

1. On the sign-in page, select Forgot password? next to Password, or open Reset Password.
2. Type your account email and select Send Reset Link.
3. When Check your inbox! shows, open the email and select the link.
4. On the Update Password page, type your new password in New Password and Confirm New Password.
5. Select Update Password.
6. When Password Updated Successfully! shows, select Go to Login and sign in with the new password.

If the email does not arrive, check your spam folder, then ask for a new link. Check also that you typed the email of your account. If you signed up with Google, you do not need a password: select Continue with Google.

If the reset link does not work

• Invalid or expired password reset link. Please request a new password reset. means that link can no longer be used. Ask for a new link and use the newest email.
• Open the link in the same browser you used to ask for it.
• Passwords don't match means the two password fields are different. Type the same new password in both.

Messages on the sign-in page

• Invalid email or password: check both for typing mistakes. If you signed up with Google, use Continue with Google. Otherwise, reset your password.
• Please check your email to confirm your account: open the confirmation email and select its link. On Confirm your email, select Confirm my email.
• Too many attempts. Please try again later: wait a while before you try again.
• Email Link Expired: the confirmation link is too old. If the page shows Get a fresh confirmation link, type your email and select Resend email.

Change the email you sign in with

1. Sign in, open your profile menu in the sidebar, and select Settings. You can also open Settings.
2. Under Account Information, select Change email.
3. Type the address in New email address and select Send confirmation links.
4. Open the link in your current inbox and the one in your new inbox. After the first, One more confirmation needed shows. The change is done after both.

Change email shows only for accounts with an email and password sign-in, not for Google-only accounts. If you sign in with Google, ask us in the chat inside the app and give the new address. We change it for you.

Sign out

Open your profile menu in the sidebar and select Sign out. This ends your sessions on all your devices, not only on this one. Another device can take some time to show the sign-in page. The app has no separate button to sign out of one device or of all devices.

Stop emails from LongStories

A new account gets a few emails with tips. To stop them, use one of these:

• Select Unsubscribe at the bottom of the email. On the Confirm unsubscribe page, select Unsubscribe.
• Or open Settings. Under Email Notifications, switch off Receive LongStories emails. This stops every customer email from LongStories.

To stop only the email that says your video is ready, switch off Video Completion in the same place.

Still cannot sign in

Email [email protected] from your account email. Say how you signed up and copy any message you see.