Why a prompt, image, or video was blocked

The app refuses some ideas, scripts, edits, and pictures. This guide shows the messages, what causes them, what to change, and what happens to your credits.

What is not allowed

The Terms of Service list the content that you cannot make or upload. This includes content that:

• Is sexually explicit or pornographic, or shows nudity in a sexualized context.
• Sexualizes, exploits, or endangers minors.
• Depicts or promotes violence, gore, or cruelty towards people or animals.
• Contains hate speech, discrimination, or harassment.
• Promotes terrorism, extremism, or illegal activities.
• Infringes the intellectual property rights of others.
• Is defamatory or fraudulent.

No plan and no setting turns these rules off.

Before a video starts

When you select Generate Video, the app checks your idea, your script, and the words of your audio.

• Content Not Allowed: the app found content that goes against the rules. Under Why was this blocked?, it names the kind: sexual content, violence, harassment, hate speech, self-harm content, or illegal activities. The video does not start, and no credits leave your balance.
• This request may be rejected: your story, or a character, location, or object in it, looks like an existing character or brand. This is only a warning: select Edit story to change your text, or Try generating to continue. A video with no warning can still be refused later.

After a video starts

A picture or a shot can be refused while the video is made. The video then shows Failed in My Videos. Open it to read why under This video did not finish:

• A picture was refused for copyright or content policy. Change your idea so that it does not show a real famous person or a protected character. When one character caused it, the message gives its name.
• Content moderation refused a shot. Change the words of your idea.
• Content moderation refused the picture of a place or an object. Give it another name, or describe it in other words.

Each of these messages ends with Credits were refunded. Change your idea or your script, then create the video again.

In the editor

• The words of an edit. The app checks what you type for an image, a video, or a sound. A refused text shows a message that starts with Your content cannot be processed because it contains: and then names the kind of content.
• A take that shows Refused. The message is The image service refused this change. Nothing changed. The credits for an image change that does not finish go back to your balance. See What edits cost.
• A picture you upload. A picture with nudity or explicit sexual content is refused with Images with nudity or explicit sexual content aren’t allowed.

Songs

On the Songs page, a refused description shows Song not created and The song service does not accept this description. Change it and try again. The message also says what happened to your credits.

What to change

• Remove the name of a real famous person, and the name of a character or a brand that belongs to someone else. Use an original character with a distinct appearance.
• Check the names and the descriptions of your saved characters, locations, and objects too.
• Say the scene in other words, or choose a different topic.

Content that the Terms do not allow stays refused.

If a video stopped and your balance did not go back up, see Credits for a failed video and Share a project with support.