Cancel your subscription

You cancel renewal from your account page. The cancellation itself happens in the billing portal, so make sure you confirm it there.

Cancel renewal

1. Sign in to the account that has the subscription.
2. Open your profile menu in the sidebar and select Plan, credits & billing, or open the account page.
3. Under your credit balance, find Current plan and select Manage plan.
4. In the billing portal, select Cancel plan. Read the information shown and confirm.

Opening the portal does not cancel your plan. Confirm the cancellation before you leave it.

Check that it worked

Go back to the account page and look at Current plan. Refresh the page if needed.

• Active and Renews with a date: the plan will renew.
• Canceling and Expires with a date: the plan ends on that date.

If the page still says Renews after you confirmed, contact support so the team can check.

Canceling does not delete your account. To remove the account too, follow Delete your account after you cancel.

Get help

If Manage plan is missing or the portal does not open, contact support or email [email protected]. Include your account email, the plan name, and any error message.