Billing, invoices and charges

Your account page shows your plan, your renewal date and your credit balance. Your invoices are in the billing portal, which you open from the same page.

See your plan, renewal date and credits

1. Open your profile menu in the sidebar and select Plan, credits & billing.
2. Credit balance shows the credits you have now. The sidebar shows the same balance.
3. Look at Current plan:
   • Active and Renews with a date: your next payment is on that date. The number that ends in /mo is the credits your plan adds each month.
   • Canceling and Expires with a date: the plan ends on that date.
   • Free Plan: you have no paid plan.

See the credits you bought

• On the account page, Billing history lists your five newest credit purchases.
• Select View history to open the Credits page. Purchase History lists each credit pack with its date and its credits. Packs that automatic top-ups bought are in the same list.

These lists do not show:

• The credits that your plan adds.
• The amount you paid, or the card.
• The credits that each video or edit used.

The app shows a price before you confirm. See How many credits a video costs and What edits cost.

Get an invoice or a receipt

1. On the account page, find Current plan and select Manage plan. The billing portal opens.
2. Find the invoice in the portal and download it.

Manage plan shows only while you have a plan. A plan that shows Canceling still has the button, so download your invoices before the plan ends.

If your plan ended, or you cannot find a payment in the portal, contact support. Say which payments you need a receipt for.

To put a company tax ID on an invoice, add the tax ID on the checkout page when you pay.

Why you were charged

• Your plan renewed. A plan renews on its Renews date until you cancel renewal. See Cancel your subscription.
• You bought a credit pack. A pack is a one-time payment. With a saved card, Buy now pays at once. See Buy more credits.
• Automatic top-ups are on. On the Credits page, Automatic top-ups shows the pack, its price, your monthly limit and the amount used this month. Select Turn off to stop new purchases.
• You changed your plan. Upgrade now charges you for the new plan that day. See Compare plans and upgrade.

To ask for a refund, contact support.

If a plan payment fails

The app shows a notice that starts with Your subscription payment failed. Your account page shows Past due, and your plan is on hold.

• To keep the plan, select Fix payment in the notice or on the account page. The billing portal opens. Update your payment details there.
• To stop, select Cancel plan on the account page, then confirm. The app cancels the plan at once and voids the unpaid invoice. You owe nothing and move to the free plan.

If a credit purchase fails

• Purchase failed with Your saved card was not charged. Try again, or use another way to pay. To change your saved card, select Manage plan on the account page.
• Purchase cancelled: you left the checkout page. You were not charged.
• Payment processing or Payment status unknown: select Check payment before you buy again. See Buy more credits.
• Automatic top-ups show Paused: a payment failed, or your plan ended. Follow the message under it.